Archive for January, 2021

99 Tips for Direct-Mail Marketing

By Al Lautenslager,

January 12, 2021

Kick your marketing into high gear with these 99 ways to get customers to open your mail.

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Please note that we are listing the first 50 tips; next month’s newsletter will contain the remaining 49 tips.

Direct mail is one of the most important pieces of your marketing plan. Developing and executing the campaign can many times be a thankless job. Today’s mailing regulations can get complicated–postage rates are changing and the flood of mail makes it harder to stand out. The right message is very important and must get to the target prospect in the right way on a frequent basis. Capturing your reader has to happen fast and your reader must be motivated to take action.

Here are the first 50 direct mail marketing tips to ensure that you get the right message to the right target–in the right way.

• Give a free gift to increase response

• Highlight the free-gift offer prominently

• Use short copy to tease the reader to read further or respond

• Minimize the use of buzz words

• Make your offer easy to respond to

• Prove any claims with details to add credibility

• Ask for the order right away

• Use graphics and color to support the message and text

• Offer a free trial to eliminate risk

• Hire a professional copywriter for your content

• Hire a professional graphic designer

• Make your offer easy to understand at a glance

• Promise many benefits

• Give many reasons to buy

• Use all the formatting available with taste

• Have your direct mail reviewed by an objective third party

• Use colored paper to make impact and save on printing costs

• Consult with a direct-mail specialist

• Use a reply card or other reply mechanism

• Put a headline on the envelope

• Survey customers about what they’ll respond to

• Include postage-paid return cards or envelopes

• End a page with the middle of a sentence to encourage more reading

• Personalize as much as you can

• Use a Post-It note for greater impact and attention

• Make the offer very prominent in the copy

• Use a no-risk guarantee

• Keep track of target recipients, replies and follow-up

• Tell the whole story

• Keep paragraphs short

• Break up long copy with graphics or white space

• Don’t dwell on history or background

• Offer a free-trial period

• State your geographical service area even if its global, national, regional or local

• Keep the sales pitch positive and highlight the benefits

• Include a call to action; tell your readers exactly what you want them to do

• Use a “P.S.”–its one of the most frequently read parts of the copy

• Make it easy to purchase: credit cards, terms, etc.

• Offer a discount for a quick response and order

• Make a simple order form for faxing

• Always put a sense of urgency and deadline in your copy

• Put a picture of a phone by your phone number

• Put testimonials at the top of the content and by the call to action

• Use typestyles that are easy to read, not a mix of them

• Have a call to action at the beginning, middle and end of your copy

• Use free information, free samples and a free demonstration as a marketing hook

• Offer a free consultation in addition to the free information hook

• Separate features and benefits (emphasize benefits)

• Use bullet points and small segments of information

• Use subheadings and subtitles

Hopefully you’ve found one or two–or even dozens–of tips for your next mailing. They’re easy tips for any business to use, and are guaranteed to increase your customer response rate.

Need help with your marketing or direct mail?   To learn more about our services, or discuss your direct mail needs, here’s our home-page link and contact information:

Talon Services Include: Direct Marketing Services, Postage Discounts, Bulk Mail, Bulk Mailings, Laser Letters, List Rental Fulfillment, email blasts, File Maintenance, Digital Printing, Direct mail data processing, database services, Dupe Eliminations, NCOA processing, List Rentals

Five Tips for Direct Mail Planning in 2021

By Summer Gould,

January 7, 2021

As we start the New Year and put this crazy year of 2020 behind us, we need to buckle down on direct mail planning.

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The strategies we started in 2020 and were then forced to drastically change because of COVID-19, must be updated to be more effective in 2021. The power of direct mail has grown over the last year as digital fatigue has grown. People look forward to direct mail that is interesting to them. Did you know that direct mail campaigns recently have the highest response rates ever recorded by the Data and Marketing Association at 9%?

Let’s get your 2021 response rates even higher! Here are five tips:

1. Omnichannel – Combine all your marketing channels together for a complete omnichannel experience to drive higher results. Direct mail is a key component in any marketing campaign, but is even more effective when combined with other channels.

2. Retargeting – Use direct mail to reach out to people who have gone to your website or landing pages but did not make a purchase with a special offer. You will be surprised at what a high response rate you can get from this.

3. Creativity – Grab attention with hyper creative envelopes or mailers. Use texture, colors, images and folds to your advantage. No other marketing channel can stimulate touch so have some fun with it. There are all kinds of textured paper or coating you can add to enhance your mail pieces.

4. Targeting – You must be very targeted in sending the right messages to the right people. You will need to segment your data to effectively target people by interests. In order to do this, you need to be capturing data about your customers.

5. Personalization – Use everything you know about your customers to create highly personalized mail. You can use more than just purchase history for your messaging. You definitely need to use more than just a first name to call it personalized. Create variable images, copy and colors to drive more interest.

If your data file is lean on information beyond name and address, you can run a profile of your data to append additional information such as demographics, geographics, psychographics, and behavioristic data. This can help you better understand who your customers are in order to target better prospects. This can help you gain new customers and send better offers to current customers.

Also, make sure you are cleaning your data by updating addresses when people move, removing deceased people and verifying postal addresses are deliverable. There is no need to waste money on mail pieces that will not reach the intended person.

Since 73% of American consumers say that they prefer direct mail because they can read it whenever and wherever they want, make sure you are sending them something that is of interest to them. We live in an interconnected world; your customers expect you to communicate with them through the various channels they use. The companies that do this effectively see the best results.

When you use campaigns that include both digital and direct mail, you on average receive 39% more attention than a digital-only campaign. Research shows messages delivered via direct mail can be powerfully motivating with 92% of people driven to digital activity and 87% influenced to make an online purchase. Are you planning how to be more effective at this for 2021?

About Summer Gould: Summer Gould is President of Eye/Comm Inc. Summer has spent her 27 year career helping clients achieve better marketing results. She has served as a panel speaker for the Association of Marketing Service Providers conferences. She is active in several industry organizations and she is a board member for Printing Industries Association San Diego, as well as a board member for Mailing Systems Management Association of San Diego. You can find her at Eye/Comm Inc’s website:, email:, on LinkedIn, or on Twitter @sumgould.

Need help with your marketing or direct mail?   To learn more about our services, or discuss your direct mail needs, here’s our home-page link and contact information:

Talon Services Include: Direct Mail Services, Long Island New York, Personalized Letters, Laser personalization, NCOA services, mailing lists, mailing list cleanup, Address Correction, Merge Purge, Duplicate Eliminations, Mailing Services, Presort, Direct Marketing data processing, Postage Savings